Customer Service

Returns and Exchanges

All products are delivered with the manufacturers contact details inside. Should your product develop a fault within the guarantee period, please contact the service department of the manufacturer.

Alternatively, if you do not have the manufacturers service details, please contact us directly and we will provide you with the information.

Cancellations

All products sold on this website are of a technical nature and as such Homecare Supplies highly recommends that prior to ordering you make sure that the product you purchase is correct for your installation requirements. You can do this by either visiting the relevant product manufacturer’s website to obtain a more technical breakdown or by discussing your requirements with your chosen qualified trade installer. Homecare Supplies accepts no liability for products ordered and subsequently installed that prove to be incorrect for the chosen installation. Under no circumstances can product be returned for a refund that has been installed and subsequently proves to be incorrect for that situation.

Should you wish to amend or cancel your order before you have received your products, please contact us at your earliest convenience.

Should you wish to cancel your order after you have received your product you may do so within fourteen working days after the delivery date.

You should notify us of your intentions and providing that the product is returned to Homecare Appliances, in its original resaleable condition you will receive your refund within 14 days of your cancellation notification. Homecare reserves the right to return to you any product it deems used / installed or not of resaleable value.

Complaints

Homecare Appliances is a department of Homecare Heating Supplies Ltd which has been in business since 1972 and is well known for providing an excellent level of customer care.

However, if you feel you have a genuine reason for complaint please contact us at your earliest opportunity to enable us from repeating such a mistake.

We will personally deal with all complaints as soon as possible, acknowledging your complaint within 24 hours and keeping you informed of our progress during the complaints procedure.

If you have a complaint please call us on 01325 390414 between the hours of 9am and 5pm, Monday to Friday.

Please email us at all other times.

Recycling

Recycling your old electricals is easy!

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

We're proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.

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