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Browse our Customer Testimonials

Read what some of our customers have to say about us......

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Thank you

Dear Sir/Madam,

 

We would just like to take this opportunity to thank Gary and Billy in your bathroom department for their professionalism in helping us choose fixtures and fittings for our most recent project.

 

There is still room in this price driven 'internet' business environment for personal service and attention to detail.

 

Yours faithfully

 

Bruce & Alison Askew

Bruce & Alison Askew

Complimentary letter regarding service from your staff

Dear Sir

 

I am writing to say how absolutely delighted my husband and I were with the level of service we received from your staff when we recently purchased a shower surround, wall panels and shower unit from yourselves.

We are past customers and always get good service but this time we wanted to single out Billy for commendation. He was so helpful to us as we were taking out an existing bath and replacing it with a shower, which we had to fit into a very small bathroom and fit in with existing other sanitary ware.

Billy's product knowledge is superb, his patience endless and his helpfulness incredible.  Without his advice and expertise I think we would have chosen completely the wrong products, which then would have not fitted into the space available.

Also during the fitting of the shower, which my father and his friend did, they popped back several times to see Billy just to double check a couple of things as they were not familiar with this type of fitting and panel system and they found Billy to again be very helpful.  My father is a joiner by trade and actually worked on your very first Homecare building - he was delighted to see the expansion of your business and the level of stock you have on site.

Well done Homecare on recruiting and retaining such excellent staff and thanks again to Billy who is a star in our eyes - he made the whole process enjoyable and stress free!  We would not hesitate to recommend your business to family and friends and will certainly be back ourselves in the future if and when we need your services.

 

Kind regards

Yours sincerely

Michelle & Roberto van Vlijmen

 

Mrs Michelle van Vlijmen

Bathroom refit

Dear Sir,

Our new bathroom refit is now complete with the materials purchased from Homecare and expertly installed from Eric Whitehead.

 

Our thanks to your team, especially Billy for all the help and advise during the planning and purchase phase, this was most helpful.

 

Certainly the calm and helpful approach adopted by Billy was much appreciated, nothing was too much trouble and he was always readily available to help and assist.

 

He is an excellent ambassador for your company.

 

With best wishes to you all for continued trading success.

 

Yours sincerely

Ray & Jennifer Sams

Ray & Jennifer Sams

For the personal attention of the Manager

This letter is to pass on a note of thanks for the exceptional level of customer service I received from your staff during  my recent kitchen refurbishment.  In particular, the exemplary level of service from Anita who not only advised on equipment ( Rangemaster cooker, Dishwasher and Accessories ), but knew what she was talking about  She also personally contacted the Area manager of Rangemaster on my behalf when I was having a problem with their after sales service on my faulty dishwasher (leaking) and ultimately arranged for a replacement machine to be delivered.

During difficult times for retailers during the current economic climate, when people are ot chasing bargains, it is reassuring to know that being 'served' cannot be affected by a recession and that is something money can't buy!

We have always shopped with Homecare and experienced the same level of service from all your staff.

I'm sure that many of your customers feel the same level of loyalty and we hope to purchase items from you in the future.

Kind regards

Judith Hurst

 

 

Judith & Andy Hurst

Can't thank your staff enough....

Dear Sir or Madam, I had to write and say I can't thank your staff enough for their helpful advice and the information received regarding products on sale in the store.

Every member of staff I had dealings with i.e plumbing, kitchen, heating, even the cafe were pleasant and polite and friendly, beats the internet hands down!

Many thanks again to your wonderful staff.

Pat Ford

Good humour!

Dear Gary,
We are delighted with our new bathroom and would like to thank you for your help in choosing it.
We appreciated your guidance and patience and good humour.
If you would like to call and have a look at the finished result please do so, just be prepared for Jeff in his pyjamas!

Sue and Jeff Carbert

Satisfied customer

"Joanne did everything she could to ensure it arrived on time, kept in contact with me efficiently and promptly. My new cooker which I love arrived exactly when she said it would between 1-2 on Thursday."

Z Brookes

Repeat customer

"Over the last few years I have bought many appliances from Homecare and go back to them every time, as well as recommending them to my family, friends and colleagues. The staff at Homecare as are friendly, helpful and knowledgeable. They listen to the customer and will recommend the right product for that customer, not something that they want to offload. A first class service."

Mr Robinson

Excellent customer service

"May I take this opportunity in thanking you and your staff for the excellent and courteous manner you have dealt with my recent order ,ordered and received within 26 hours from Darlington to Shrewsbury. That is what I call excellent customer service. Strongly recommend."

E Davies

Courtesy call appreciated

"Just wanted to compliment you on your excellent customer service. From my first conversation with Anita to the final delivery it ran like clockwork. The courtesy call to say that my taps had been collected from your depot and would be with me the next day was much appreciated."

Mrs Adams

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